Legal notices
Legal notices.
The policies and notices that apply to mylivehealth.com and to the help our licensed agents provide. Each one is written to be read, not skimmed past.
Index
Notices and policies.
Start with the one that matches your question. If you are not sure where to go, the last section on this page maps common requests to the right process.
01
Privacy Center
What we collect on this site, what happens to the ZIP code you enter, how we use the contact form, cookies and analytics, and how to exercise your privacy rights.
Read the privacy center02
Terms of Use
The agreement between you and My Live Health LLC when you use this website, including permitted use, disclaimers, and how disputes are handled.
Read the terms of use03
Plan Disclosures
Who we are and who we are not. We are a licensed insurance agency, not an insurance company and not a government website.
Read the plan disclosures04
Program Provisions
Plain-language descriptions of provisions that commonly appear in health plan documents, such as eligibility, premium grace periods, and claim deadlines.
Read the program provisions05
Non-Discrimination Notice
Our commitment not to discriminate, the free language assistance available to you, and how to file a civil rights complaint.
Read the non-discrimination notice06
Accessibility Services
How we build this site to be usable with assistive technology, the standard we work toward, and how to ask for information in another format.
Read the accessibility services07
Fraud, Waste and Abuse
What health insurance fraud looks like, how to protect yourself from scams that use our name, and where to report suspected fraud.
Read the fraud, waste and abuse08
Website Security Program
The safeguards we use to protect information submitted through this site, what we will never ask you for, and how to report a security concern.
Read the website security program09
File a Grievance or Appeal
How to complain about a coverage decision through your plan, and how to raise a concern about the service you received from us.
Read the file a grievance or appeal10
External Review Program
Your right to have an independent reviewer outside your health plan look at certain denials after you finish the plan appeal process.
Read the external review programWho we are
The company behind this site.
This website is owned and operated by My Live Health LLC, a licensed insurance agency. We help people compare health, dental, vision, life, and supplemental coverage and connect them with a licensed agent. We are not an insurance company. We do not underwrite policies, set premiums, decide claims, or administer benefits, and we are not a government agency or a government-run website.
Coverage is issued by the insurance company you choose. Once you enroll, that company and its plan documents govern your benefits. Read the plan disclosures for the full explanation of what our role is and how we are paid.
We are licensed to transact insurance in the states where our agents are appointed. Licensing status varies by state and changes over time, so please contact us for current licensing information for your state.
Contact for legal notices
My Live Health LLC
3200 N Federal Hwy, Suite 224
Boca Raton, FL 33431
Phone: (833) 741-1902
Email: contact@mylivehealth.com
Notices on this site were last reviewed on August 17, 2026. We update them as our practices and the law change, and the date on each page tells you when that page last changed.
Where to go
Common requests, and the right path for each.
Sending a request through the correct process is the fastest way to get it handled, because different requests carry different deadlines and different rules.
Requests about your information
To see, correct, or delete the information we hold about you, or to ask us to stop contacting you, follow the instructions in the privacy center. You can also email contact@mylivehealth.com with the details of your request.
Problems with a claim or a coverage decision
Coverage decisions are made by your insurance company, not by us, so appeals go through the plan. Start with filing a grievance or appeal, and if the plan upholds its decision, see external review.
Complaints about our agents or our service
Tell us directly through the contact page or by calling (833) 741-1902. If you believe someone has misused your information or misrepresented a plan, use the fraud, waste and abuse page instead so the report is handled under the right rules.
Help using this site
If any part of this site is difficult to use with a screen reader, keyboard, magnifier, or other assistive technology, see accessibility services. We will give you the same information another way at no cost.
Related notices elsewhere on this site
Some rules get their own page because they apply to specific situations: your protections against surprise medical bills under the No Surprises Act, the transparency in coverage information plans are required to publish, and background on the health care reform rules that shape individual coverage today.